Refund Policy

Because every label is made to order for your exact specification, we’re not able to offer refunds or exchanges once production has started, except where the product is faulty or the fault is ours.

Cancellations

Contact [email protected] as soon as possible if you need to cancel or change an order. If production hasn’t started, we’ll cancel or amend at no cost; once it has, changes may not be possible.

Faults and errors

If your labels arrive damaged, misprinted, or don’t match what you ordered, contact us within 14 days of delivery with photos and your order number. We’ll reprint or refund the affected items, your choice.

Please check your proof and order details carefully before confirming — we print exactly what’s submitted, so we can’t offer refunds for errors in artwork, spelling, or specification supplied by the customer.

Under UK consumer law, personalised or made-to-order goods are generally excluded from the standard 14-day right to cancel that applies to off-the-shelf items. This policy doesn’t affect your other statutory rights.